Application Support Specialist for Specialist Procedures | Anwendungsbetreuer*in Fachverfahren, Stadt Freiburg i.Br.
Stadt Freiburg i.Br.
Job Summary
As an Application Support Specialist for the City of Freiburg's Office for Migration and Integration, you will play a critical role in modernizing public administration through digital transformation. Your daily responsibilities involve managing and maintaining specialized software systems (including LÄMMkom and SAP) to ensure efficient workflows for colleagues in benefit administration. You will be the primary point of contact for technical troubleshooting, user training, and the creation of instructional manuals. A significant part of the role includes processing statistical data and overseeing monthly payment cycles for asylum seeker benefits. This position is ideal for professionals who enjoy a mix of IT administration and process optimization within a social welfare context. The role offers exceptional work-life balance through flexible working hours (6 AM to 10 PM), mobile work options, and a permanent contract within the German public service (TVöD/A 11).
Required Skills
Education
University degree in Social Economics, Business Administration, or IT; or qualification for the senior non-technical administrative service (Angestelltenprüfung II / Verwaltungsfachwirt).
Experience
- Professional experience in social administration, specifically in benefit granting or IT support, is highly preferred
- Experience in managing and testing software program changes
- Experience in data processing, evaluation, and reporting
- Proven experience in user support and technical consulting
- Experience in organizational management and solution-oriented problem solving
Languages
Additional
- The position is permanent and available as either full-time or part-time. Candidates must meet the specific German public service career path requirements (LBesO/TVöD). Location: Freiburg im Breisgau.
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