Security Systems Customer Support Specialist | Kundensupport Sicherheitssysteme (m/w/d)

Job Summary

This role involves providing high-level technical support for advanced security systems and software. On a day-to-day basis, you will handle customer inquiries, assist with the installation and configuration of security software, and perform remote troubleshooting and error diagnosis via telephone. You will also be responsible for documenting support cases within a ticketing system and training customers on how to effectively use the products. This position is ideal for professionals who enjoy problem-solving and direct client interaction. The role is particularly attractive due to its long-term stability with a permanent contract, modern equipment including a company laptop and headset, and a strong focus on employee well-being through stress management courses and team events. It offers a collaborative environment where you can take on responsibility and advance your technical expertise in IT security and network technology.