Security Systems Customer Support Specialist | Kundensupport Sicherheitssysteme (m/w/d)

FERCHAU GmbH Niederlassung Darmstadt

Babenhausen, Hessen, Hessen, Deutschland
Published Mar 27, 2026
Full-time
No information

Job Summary

This role involves providing high-level technical support for advanced security systems and software. On a day-to-day basis, you will handle customer inquiries, assist with the installation and configuration of security software, and perform remote troubleshooting and error diagnosis via telephone. You will also be responsible for documenting support cases within a ticketing system and training customers on how to effectively use the products. This position is ideal for professionals who enjoy problem-solving and direct client interaction. The role is particularly attractive due to its long-term stability with a permanent contract, modern equipment including a company laptop and headset, and a strong focus on employee well-being through stress management courses and team events. It offers a collaborative environment where you can take on responsibility and advance your technical expertise in IT security and network technology.

Required Skills

Education

Completed vocational training in IT or a comparable qualification.

Experience

  • Professional experience in technical support, ideally focused on security systems
  • Experience in the installation and configuration of security software
  • Proven experience in network technology and IT security environments
  • Professional experience using ticketing systems such as Zendesk or Freshdesk
  • Experience in customer communication and product training

Languages

German (Fluent)English (Fluent)

Additional

  • Permanent employment contract; requires the ability to work with a laptop and headset for remote support tasks.