1st and 2nd Level IT Support Specialist | 1st und 2nd Level IT-Supporter (m/w/d)
FERCHAU GmbH Niederlassung Hannover
Job Summary
As a 1st and 2nd Level IT Support Specialist at FERCHAU, you will be the primary point of contact for ensuring smooth IT operations and resolving technical challenges. Your daily responsibilities include accepting incident reports, performing detailed error analysis, and troubleshooting hardware and software issues. You will act as a vital communication bridge between end-users and specialized support teams while handling the installation, configuration, and administration of various systems. This role is ideal for technology enthusiasts who can quickly adapt to new tools and frameworks. The position offers a high degree of stability with a permanent contract and the flexibility of mobile work, making it an attractive opportunity for those looking to advance their career in a dynamic IT environment supporting reputable solution providers.
Required Skills
Education
Completed vocational training as an IT Specialist (Fachinformatiker) or equivalent professional experience for career changers with sound IT knowledge.
Experience
- Professional experience in IT support or a related technical field
- Experience in handling common operating systems including Windows and Linux
- Demonstrated experience in hardware and software administration and configuration
- Proven track record in customer-oriented service and technical communication
Languages
Additional
- Must have the ability to work mobile; requires high IT affinity and the ability to quickly learn new frameworks and development trends.
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