IT Support Specialist | IT Supporter (m/w/d)
FERCHAU GmbH Niederlassung Karlsruhe City
Job Summary
As an IT Support Specialist at FERCHAU, you will serve as the primary point of contact for employees facing technical challenges. Your daily responsibilities include setting up and configuring hardware and software, maintaining workstations, laptops, and mobile devices, and troubleshooting network issues involving TCP/IP and WLAN. You will manage support requests through a ticketing system and actively participate in IT projects and technology rollouts. This role is ideal for service-oriented professionals who enjoy solving problems and want to grow within a large technology-driven organization. The position is particularly attractive due to its flexible working hours, professional development opportunities, and a comprehensive benefits package including childcare subsidies and company pension schemes. You will be part of a team that bridges the gap between people and technology, ensuring seamless operations for high-profile clients across various industries.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist for System Integration) or a comparable qualification.
Experience
- Completed vocational training in the IT field, such as IT Specialist for System Integration
- Initial professional experience in IT support or helpdesk environments is preferred
- Experience in hardware and software troubleshooting
- Experience working with networks and standard office software
- Proven track record of independent and structured work habits
Languages
Additional
- Willingness to learn new technologies; service-oriented communication skills; availability for full-time work; reference number VA49-06799-KA.
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