(Junior) IT Specialist for 1st and 2nd Level Support | (Junior) Fachinformatiker: 1st- und 2nd-Level-Support (m/w/d)

Job Summary

This role involves serving as the primary point of contact for technical issues, providing both on-site and remote 1st and 2nd level support for users. You will be responsible for the acceptance, analysis, and resolution of IT disruptions, while also handling the installation, configuration, and maintenance of hardware and software components. Beyond troubleshooting, you will document solutions in a ticketing system, support IT projects, and provide training to users on IT topics. The position is particularly attractive due to its placement within FERCHAU, supporting high-profile OEMs and suppliers in the automotive industry. It offers a comprehensive benefits package including flexible working hours, professional development opportunities, and various corporate discounts, making it an ideal environment for either a motivated career starter or an experienced IT professional looking to apply their expertise in a structured, service-oriented setting.