IT Service Manager | IT-Servicemanager (m/w/d)
FERCHAU GmbH Niederlassung Karlsruhe City
Job Summary
As an IT Service Manager at FERCHAU, you will be responsible for the planning, control, and monitoring of IT service projects within the automotive sector. Your daily activities will involve ensuring strict compliance with Service Level Agreements (SLAs) and quality standards, while coordinating and optimizing IT service processes to enhance efficiency and customer satisfaction. You will act as a key advisor for both internal and external clients on all IT-relevant matters and play a vital role in developing new IT strategies and solutions. This position is particularly attractive for experienced professionals looking to work with prestigious OEMs and suppliers in the automotive industry. The role offers a high degree of flexibility through flex-time and part-time options, alongside comprehensive benefits including childcare subsidies, company pension schemes, and extensive professional development opportunities within a leading technology service provider.
Required Skills
Education
University degree in Computer Science, Business Informatics, or a comparable qualification.
Experience
- Several years of professional experience in IT Service Management
- Proven experience working within the automotive industry or with automotive suppliers
- Extensive experience in managing Service Level Agreements (SLAs) and quality standards
- Professional background in coordinating and optimizing IT service processes
- Experience in client advisory and internal/external stakeholder consulting
Languages
Additional
- German language skills at level B2+ are a mandatory prerequisite as German is the primary working language for the project. Reference number: VA41-31293-KA.
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