Technical Support Engineer - Service Hotline | Techniker - Service Hotline (m/w/d)

Job Summary

In this role, you will serve as the primary technical point of contact for international customers across Europe, Russia, Africa, and India. Your daily responsibilities include providing telephone support for technical inquiries, managing support tickets from initiation to resolution, and evaluating call data via CRM dashboards. You will play a proactive role in identifying preventive maintenance opportunities and performance improvements for customer systems, as well as coordinating the replacement of technical parts. This position is ideal for those who enjoy problem-solving in a technical environment and want to work with innovative automation and robotics technologies. The role offers a dynamic environment with diverse projects, attractive corporate benefits including pension schemes and shopping discounts, and a strong focus on professional growth for both entry-level and experienced professionals.