IT Service Desk Technician | Service-Desk Mitarbeiter (m/w/d)
FERCHAU GmbH Niederlassung Rosenheim
Job Summary
As an IT Service Desk Technician at FERCHAU Rosenheim, you will be the primary point of contact for technical support, ensuring the smooth operation of IT systems for leading companies. Your daily responsibilities include processing and dispatching IT tickets, providing on-site hardware and software support, and setting up and optimizing IT workstations. You will collaborate closely with expert teams to resolve complex technical issues while ensuring compliance with IT security standards and policies. This role is ideal for a service-oriented professional who enjoys sharing knowledge and maintaining high service levels. The position offers an attractive package including a permanent contract, flexible working hours with mobile work options, and professional development opportunities within a large network. The role is particularly unique for those who may have experience in healthcare IT environments, though this is not a strict requirement.
Required Skills
Education
Completed vocational training or comparable qualification in the IT field, such as IT Specialist for System Integration, IT Systems Electronics Technician, or IT Systems Management Assistant.
Experience
- Professional experience in IT support, specifically in installation, configuration, and maintenance of hardware and software
- Experience in managing user accounts and permissions within Active Directory
- Practical experience in processing and dispatching IT tickets
- Preferred: Experience providing IT support within a hospital or healthcare environment
Languages
Additional
- Willingness to work on-site at various locations for hardware/software troubleshooting; Ability to work under a flextime/mobile work model.
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