IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)

Job Summary

As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for all technical inquiries, acting as the 'IT Hero' for both internal teams and external clients. Your day-to-day responsibilities involve providing rapid assistance via phone and written communication, troubleshooting software and hardware issues, and documenting support tickets. For more complex technical challenges, you will coordinate with the 2nd level support team to ensure seamless resolution. This role is ideal for motivated individuals with a strong service orientation and a passion for problem-solving. The position offers a dynamic work environment in Frankfurt am Main with modern IT equipment, flexible working hours, and clear paths for professional development and career advancement. It is a full-time, permanent opportunity within a forward-thinking company that values innovation and a collaborative team culture.