IT Support Specialist | IT- Support (m/w/d)

Job Summary

This full-time position in Frankfurt involves providing comprehensive 2nd level IT support for a renowned service provider. On a day-to-day basis, you will analyze and resolve complex hardware and software issues, manage user accounts and permissions via Active Directory, and maintain standard software and hardware such as PCs and printers. You will also support network configurations including LAN, WLAN, and VPN while documenting solutions in a ticketing system. The role is ideal for service-oriented professionals with a background in customer service or call centers who enjoy technical problem-solving. This position is particularly attractive as it offers a permanent employment contract, flexible working hours, and a clear path toward a permanent takeover by the client company, along with performance-based bonuses like holiday and Christmas pay.