Customer Advisor for Cross-Border Administrative Procedures | Kundenberaterin / Kundenberater (w/m/d) für (digitale) grenzüberschreitende Verwaltungsverfahren

Job Summary

This part-time (50%) role involves providing specialized advisory services for the INFOBEST 4.0 project, focusing on cross-border administrative procedures between Germany and France. Based in Lauterbourg, France, you will assist citizens, companies, and organizations with navigating complex documentation, specifically for pension and family benefit applications. Your day-to-day will include direct client consultation, coordinating with national authorities, and developing solutions for challenging cross-border legal cases. You will also play a key role in expanding the cross-border administrative network by conducting knowledge transfers and workshops. This position is ideal for professionals with a legal or administrative background who are passionate about European cooperation. It offers an attractive work-life balance with flexible hours, home office options, and a secure public service contract (TV-L 9a) within a dedicated trilateral team.