IT Support Specialist | IT-Support Specialist / Fachinformatiker Systemintegration (m/w/d)
MCF Mikrocomputer GmbH & Co. Firmware KG IT-Dienstleistungen
Job Summary
As an IT Support Specialist at MCF Mikrocomputer GmbH & Co. KG in Rudolstadt, you will play a critical role in maintaining and optimizing client IT infrastructures. Your day-to-day responsibilities involve providing 1st and 2nd level support, diagnosing and resolving technical malfunctions, and handling the installation and configuration of hardware and software components. You will act as a technical advisor, training users on IT security and system usage while meticulously documenting solutions within ticketing systems. This position is ideal for a service-oriented professional who enjoys direct customer contact and structured problem-solving. Joining an established IT service provider with over 40 years of history, you will benefit from a secure, permanent contract, a collaborative team environment with short decision-making paths, and the opportunity to work on diverse projects across various industries including retail and insurance.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration (Fachinformatiker Systemintegration) or a comparable qualification.
Experience
- Professional experience in 1st and 2nd level IT support
- Experience in the analysis and rectification of IT infrastructure malfunctions
- Practical experience with Windows clients, network technology, and hardware
- Experience using ticketing systems and remote support tools
- Professional experience in customer-facing service roles
Languages
Additional
- The position is a full-time, permanent role based in Rudolstadt. Applicants must demonstrate a structured and independent working style.