Operations Team Lead – SaaS HR Software | Teamlead Operation – SaaS HR Software (w/m/d)
HCM4all GmbH
Job Summary
As the Operations Team Lead for SaaS HR Software, you will take professional responsibility for the operational management of HR software solutions specifically tailored for the social economy sector. Your day-to-day involves coordinating a dedicated team to ensure seamless processes from initial software implementation to ongoing operations. You will act as a vital bridge between product management, development, and customer support, focusing on monitoring service quality and optimizing customer satisfaction. This role is particularly attractive for those seeking a modern, agile work environment that prioritizes remote work and work-life balance. You will play a key role in managing complex stakeholder relationships and handling escalation cases while driving the technological standards of a cloud-based HR suite used by medium-sized businesses and industrial organizations.
Required Skills
Education
Not specified
Experience
- Professional experience in planning, controlling, and implementing SaaS rollouts including data migration and training
- Experience in HR processes including recruiting, employee administration, and payroll
- Leadership experience in a functional or technical coordination capacity
- Experience working with specific requirements and regulations of the social economy sector
- Proven track record in interface management between technical and support departments
Languages
Additional
- The role supports remote work and flexible working hours to accommodate different life stages and work-life-family balance.