IT Operations Service Specialist | IT Operations Service Specialist (m/w/d)

Job Summary

As an IT Operations Service Specialist at team SE, part of the DLG Group, you will play a critical role in maintaining efficient IT service delivery across a leading European cooperative. Your daily responsibilities involve routing incidents and service requests to appropriate teams, ensuring no requests are lost or mismanaged, and building comprehensive documentation for support structures. You will act as a bridge between the Service Desk, specialist technical teams, and business partners to coordinate new services and landscape changes. A key focus of this role is supporting 'Shift-Left' initiatives by optimizing knowledge documentation to enable faster resolutions. This position is ideal for a structured professional who enjoys creating clarity in complex IT environments and thrives in a collaborative, international setting. The role offers the unique opportunity to work across borders, specifically coordinating between German and Danish teams to drive continuous improvement in IT operations.