IT Support Manager | IT Support Manager (m/w/d)

Job Summary

As an IT Support Manager based in Heilbronn, you will serve as the primary point of contact for technical inquiries and incident reports within a 1st-level support environment. Your day-to-day responsibilities involve manning the IT Service Desk, accepting phone-based requests, and collaborating with customers to resolve issues using established documentation. You will provide general technical assistance to colleagues and ensure high levels of service quality. This role is ideal for candidates with a technical background or career changers who possess strong communication skills and a customer-centric mindset. The position offers an attractive hourly wage, up to 30 days of vacation, and the potential for a permanent placement with a well-known company, making it an excellent opportunity for long-term career stability in the IT services sector.