IT Service Desk Specialist (1st & 2nd Level Support) | Mitarbeiter Service Desk 1st & 2nd Level Support (m/w/d)

Job Summary

As an IT Service Desk Specialist, you will be responsible for the daily administration and operational reliability of the company's IT infrastructure. Your day-to-day activities involve cross-location problem analysis, troubleshooting hardware and software issues, and providing direct support to colleagues. Beyond reactive support, you will play a proactive role in procuring hardware and software components, optimizing service processes, and contributing to both the conceptual and execution phases of various IT projects. The ideal candidate possesses a strong technical foundation in Microsoft products and a passion for solution-oriented service. This position is particularly attractive due to its permanent contract, 30 days of annual leave, and a strong emphasis on professional development. The company fosters a collaborative environment with flat hierarchies, offering flexible working hours and various health-focused benefits like 'Jobrad' and fitness programs.