Senior Support Engineer for Microsoft 365 | Senior Support Engineer for M365 (f/m/d)
SAP
Job Summary
As a Senior Support Engineer for M365 at Delos Cloud, a startup founded by SAP, you will play a pivotal role in supporting the digital transformation of the German public sector. You will lead the M365 Customer Support Team, ensuring high-quality and reliable solutions for federal, state, and municipal IT units. Your day-to-day responsibilities include managing the support team, monitoring performance against KPIs and SLAs, and resolving complex technical incidents. You will act as a primary point of contact for customer-reported incidents, coordinating with internal units and technology providers to ensure swift resolution. This role is unique as it combines technical expertise with leadership and provider steering, all within a mission-critical environment focused on sovereign cloud infrastructure and German data protection standards. It offers a blend of startup innovation and the stability of a major corporate backer, featuring flexible working models and extensive professional development opportunities.
Required Skills
Education
Certifications in Microsoft 365 (MS-900, MS-102) and specialized certifications (MS-721, MD-102, MS-700, SC-401) are required.
Experience
- Several years of professional experience in IT support, IT service management, or managing M365 environments
- Proven expertise in Microsoft M365 administration and technical support
- Experience in provider steering, team leadership, and workforce scheduling
- Experience in employee development and quality management within a support context
- Demonstrated ability to manage complex customer-reported incidents and stakeholder communication
Languages
Additional
- Expected travel: 0 - 30%. Role involves working within the German Administrative Cloud Strategy (DVS) framework, requiring compliance with BSI security requirements. Location: Hybrid/Germany.
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