Senior Support Engineer for Microsoft 365 | Senior Support Engineer for M365 (f/m/d)

Job Summary

As a Senior Support Engineer for M365 at Delos Cloud, a startup founded by SAP, you will play a pivotal role in supporting the digital transformation of the German public sector. You will lead the M365 Customer Support Team, ensuring high-quality and reliable solutions for federal, state, and municipal IT units. Your day-to-day responsibilities include managing the support team, monitoring performance against KPIs and SLAs, and resolving complex technical incidents. You will act as a primary point of contact for customer-reported incidents, coordinating with internal units and technology providers to ensure swift resolution. This role is unique as it combines technical expertise with leadership and provider steering, all within a mission-critical environment focused on sovereign cloud infrastructure and German data protection standards. It offers a blend of startup innovation and the stability of a major corporate backer, featuring flexible working models and extensive professional development opportunities.