Consultant Online Services (Healthcare & Health Insurance) | Consultant (m/w/d) Online Services im Krankenkassenumfeld
ITSC GmbH
Job Summary
This role focuses on driving the digital transformation of the German healthcare sector by advising statutory health insurance providers on online service strategies. As part of the Process Automation team, you will guide clients through the digitalization of business processes, including the implementation of service apps, customer portals, and self-service functions. Your daily responsibilities include managing technical support for the bitGo_Suite, leading migration projects, and identifying automation potentials within the BITMARCK_21c|ng ecosystem. You will act as a bridge between business needs and IT solutions, conducting workshops, creating documentation, and implementing new modules. This position is ideal for professionals who enjoy a mix of strategic consulting and hands-on technical optimization. The role offers significant creative freedom, a strong focus on work-life balance with flexible hours and home-office options, and the chance to work in a leading service company with over 350 employees dedicated to innovative healthcare solutions.
Required Skills
Education
Degree or vocational training in business, social insurance, or IT (e.g., IT Specialist for System Integration, Social Insurance Specialist, or Health Insurance Business Administrator).
Experience
- Professional experience in process and project management within a technical or consulting context
- Experience in IT-supported process optimization and automation
- Practical experience in setting up and maintaining online services or digital offices via a CMS
- Experience in managing implementation and migration projects as a subject matter expert or lead
- Professional background in the social insurance or healthcare sector is highly preferred
Languages
Additional
- Willingness to travel to client sites is required. Applicants must provide salary expectations and earliest availability.
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