IT Support Engineer (2nd Level) | Support 2nd Level (m/w/d)

ANG GmbH

Augsburg, Bayern, Bayern, Deutschland

Published Mar 24, 2026

Full-time

Permanent

Job Summary

As an IT Support Engineer (2nd Level), you will be responsible for the administration and maintenance of complex Windows and Linux server environments. Your daily activities will involve analyzing and resolving technical malfunctions within the IT infrastructure, including network and server systems. You will act as a critical link between 1st and 3rd level support, ensuring efficient escalation management and the implementation of sustainable technical solutions. Beyond troubleshooting, you will contribute to system migrations, automation initiatives using scripts, and the optimization of IT processes. This role is ideal for technical professionals who enjoy working with a diverse technology stack—ranging from virtualization and cloud platforms to monitoring tools—and who are eager to participate in rollouts and infrastructure projects. The position offers a permanent contract in a growing company with significant opportunities for professional development and certifications.

Required Skills

Education

Not specified

Experience

Professional experience in 2nd level IT support and system administration
Proven experience in managing Windows and/or Linux operating systems
Practical experience with network infrastructure and server systems
Experience in troubleshooting and error analysis within complex IT environments
Experience with automation, configuration management, and scripting
Experience in documenting IT processes and creating operational manuals

Languages

German (Fluent)English (Basic)

Additional

Willingness to travel for projects is required. Must have a strong focus on data protection and IT security standards.