IT Support Specialist | IT Support (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical issues, ensuring seamless operations for a wide range of clients. Your daily responsibilities include accepting and processing IT incidents via a ticketing system, telephone, and email. You will perform root cause analysis, troubleshoot errors, and manage the deployment of hardware and software, including notebooks, monitors, and mobile devices. Additionally, you will handle user account administration within Active Directory and contribute to the internal knowledge base. This role is ideal for a service-oriented professional who enjoys problem-solving and technical documentation. FERCHAU offers a stable career path with an open-ended employment contract, individual training opportunities, and a vibrant team culture through regular events. It is a fantastic opportunity to leverage your technical expertise in a dynamic, innovative environment while supporting diverse technology sectors.