IT Support Specialist | IT Supporter (m/w/d)

FERCHAU GmbH Niederlassung Kassel

Kassel, Hessen, Hessen, Deutschland
Published Mar 24, 2026
Full-time
No information

Job Summary

As an IT Support Specialist at FERCHAU, you will be the primary point of contact for technical assistance, managing both 1st and 2nd-level support requests. Your daily responsibilities involve analyzing and resolving hardware and software issues, configuring IT workstations, and maintaining detailed documentation of incidents and solutions. Beyond troubleshooting, you will play a key role in IT rollouts and various technical projects for high-profile industrial clients. This position is ideal for professionals who enjoy a structured, solution-oriented environment and want to sharpen their technical profile. FERCHAU offers a secure, permanent contract with extensive growth opportunities through their dedicated Academy, including e-learnings and specialized seminars. The role is further enhanced by a strong team culture, corporate benefits, and additional leave for significant life events, making it a stable yet dynamic career choice for IT professionals.

Required Skills

Education

Completed vocational training in the IT field (e.g., IT Specialist for Systems Integration / Fachinformatiker) or an equivalent qualification.

Experience

  • Professional experience in IT support or a related technical field
  • Practical experience with common operating systems including Windows and Linux
  • Experience handling standard software solutions such as Microsoft 365 and Office
  • Proven track record in hardware component configuration and maintenance
  • Experience in structured incident documentation and process management

Languages

German (Fluent)

Additional

  • Must have at least B2 level proficiency in German. Position is a full-time, permanent role based in Germany.