IT Support Specialist (1st and 2nd Level) | Fachinformatiker 1st- und 2nd-Level-Support (m/w/d)

Job Summary

In this role, you will be responsible for ensuring the smooth operation of IT processes within the daily business. Your day-to-day activities will involve accepting incident reports, performing error analysis, and resolving technical issues. You will serve as a vital communication link between end-users and specialized support teams, while also handling the installation, configuration, and administration of both hardware and software. A key part of the position includes the meticulous maintenance and creation of technical documentation. This role is ideal for service-oriented professionals who enjoy troubleshooting and direct user interaction. The position is particularly attractive due to its permanent contract, mobile working flexibility, and a comprehensive benefits package including a childcare allowance and a referral bonus program, all within a company that prioritizes professional development and technological advancement.