IT Support Specialist (1st and 2nd Level) | Mitarbeiter 1st- und 2nd Level Support (m/w/d)

Job Summary

This role involves serving as the primary point of contact for a specialized HR software, providing both 1st and 2nd level support to ensure smooth operations for clients. On a daily basis, you will independently accept and process incoming error reports and customer inquiries using a professional ticketing system. Beyond troubleshooting, you will work closely with the software development team to maintain high performance and contribute to the continuous improvement of support processes and solution strategies. This position is particularly attractive due to its long-term perspective, offering a permanent contract with the option for direct takeover by the client. Employees benefit from a comprehensive health and wellness package, including mental health support, corporate discounts, and structured career development through regular feedback and training opportunities. It is an ideal role for a solution-oriented professional who enjoys creative problem-solving and collaborative teamwork in a dynamic service environment.