Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent, you will provide essential on-site IT support for a mechanical engineering company in Munich. Your daily tasks will involve delivering support using remote control applications, processing IT support tickets, meticulously documenting solutions, and maintaining the knowledge database. You will also be responsible for receiving, analyzing, and classifying incoming IT issues. This role requires a strong IT background, excellent process understanding (ideally ITIL-based), and a high degree of customer and service orientation. The position offers good development opportunities within an established company, a supportive team environment, and a positive working atmosphere with regulated hours, making it an attractive opportunity for IT professionals seeking a stable and growth-oriented role.