IT Support Technician | IT-Technician – Support

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for customers, ensuring that technical issues are resolved in a structured, rapid, and sustainable manner. Your daily responsibilities include managing First- and Second-Level support tickets, prioritizing incoming requests, and coordinating field service assignments. You will play a key role in documenting systems and solutions while actively contributing to the continuous improvement of support processes. This position offers a high degree of autonomy, allowing you to work independently while collaborating with Third-Level support when necessary. What makes this role unique is the company's 'Open Source Software (OSS) First' mentality and a Microsoft-free working environment. The position is highly flexible, offering 30 days of vacation plus 30 days of workation, hybrid work options with no fixed presence times, and a company car for private use or a transit ticket.