IT Support Technician (1st/2nd Level) | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

As an IT Support Technician, you will serve as the primary point of contact for technical inquiries and incident reports, providing assistance via telephone, email, and in-person visits. Your daily responsibilities include analyzing and classifying incoming IT disruptions, documenting issues within a ticketing system, and escalating complex problems to administrators when necessary. You will also be responsible for the hands-on installation of new hardware and software for local users and providing general support for various IT-related questions. This role is ideal for a service-oriented professional who enjoys direct user interaction and troubleshooting. The position offers a permanent contract and the unique advantage of working with a recruitment agency that provides direct access to decision-makers and comprehensive interview preparation, ensuring a smooth transition into your new professional environment.