IT Support Specialist (1st / 2nd Level) – Pharmaceutical Environment | IT Support Specialist (m/w/d) – 1st / 2nd Level | Pharma Umfeld

Job Summary

This role involves providing critical 1st and 2nd level technical support for an international pharmaceutical company based in Frankfurt. On a day-to-day basis, you will manage incidents and service requests, ensuring the smooth operation of IT systems within a highly regulated GxP environment. Your responsibilities include troubleshooting hardware and software issues, configuring Windows-based workstations, and managing user rights via Active Directory. You will support end-users both onsite and remotely while collaborating with 3rd level teams and external service providers on IT projects and rollouts. This position is particularly attractive for IT professionals seeking stability in the healthcare sector, offering the chance to work in a professional team where compliance and precision are paramount. The role combines technical problem-solving with high-level service orientation, providing a unique opportunity to gain or deepen experience in specialized pharmaceutical IT standards.