In-house IT Support Specialist (Level 1 & 2) | Inhouse Support 1st und 2nd Level (m/w/d)

Job Summary

As an In-house IT Support Specialist, you will serve as the primary point of contact for all internal IT-related inquiries. Your day-to-day responsibilities involve providing 1st and 2nd level support for hardware and software issues, both on-site and via remote maintenance. You will be responsible for managing employee accounts and permissions, documenting user requests in a ticketing system, and handling the physical setup and installation of IT equipment and operating systems. Beyond troubleshooting, you will collaborate on planning new IT projects and assist in optimizing internal processes. This role is ideal for proactive individuals with strong communication skills who enjoy learning about new technologies. The position offers a secure, permanent contract with a family-oriented company, featuring attractive benefits such as travel reimbursements, childcare subsidies, and up to 30 days of vacation, making it a stable and supportive environment for both young professionals and experienced career changers.