IT Support Engineer (Level 3) | Third-Level-Supporter (m/w/d)

Job Summary

As a Level 3 Support Engineer, you will be the primary expert responsible for resolving the most complex IT challenges and developing sustainable technical solutions. Your day-to-day activities involve managing the operation of central applications such as Document Management Systems (DMS), HR systems, and portal solutions. You will perform deep-dive error analyses, troubleshoot critical disruptions, and monitor application stability. Additionally, you will be responsible for installing functional and security patches, creating technical concepts, and maintaining system documentation. A key part of the role involves coordinating with external service providers and collaborating with internal business units to further develop application services. This position is particularly attractive due to its permanent employment contract, extensive corporate benefits (discounts on travel and electronics), and a strong focus on professional development and team culture through regular events and networking opportunities.