Service Desk Manager | ServiceDesk Leiter:in (a) 100% [Ref:2708]

Job Summary

This pivotal role as Service Desk Manager involves the strategic leadership and development of the Service Desk team, ensuring operational excellence and high customer satisfaction through strict adherence to SLAs. You will be responsible for planning and implementing the Service Desk strategy, managing the departmental budget, and continuously optimizing incident and request processes based on relevant ITSM trends. The ideal candidate brings a minimum of three years of leadership experience within a support or Service Desk environment, coupled with a higher professional IT qualification (FH level) or proven equivalent experience. Success requires strong customer focus, excellent communication skills, and an entrepreneurial approach to problem-solving. This position offers meaningful work within a collegial team environment, modern employment conditions including flexible working hours, and excellent social benefits, providing a great opportunity to harmonize professional and private life.