IT Service Management Specialist | IT Service Management (m/w/d)

Job Summary

As an IT Service Management Specialist based in Frickingen, you will serve as the primary point of contact for technical support, handling both First- and Second-Level support for Windows clients and Microsoft 365 environments. Your daily responsibilities include troubleshooting technical issues, documenting tickets, and managing the onboarding process for new employees by configuring devices and permissions. A significant part of this role involves modernizing the workplace environment through automation and standardization using tools like Intune, Autopilot, and PowerShell. You will work closely with the administration team to maintain system documentation and implement small-scale client projects. This position is ideal for a proactive professional who enjoys a mix of direct user support and technical optimization. The role is set within a family-run company that offers flat hierarchies, quick decision-making processes, and a comprehensive benefits package including profit sharing and retirement plans.