Helpdesk Team Lead | Teamleitung Helpdesk (m/w/d)
Mobil Krankenkasse KdöR
Job Summary
As the Helpdesk Team Lead, you will take on both technical and disciplinary responsibility for a dedicated 1st and 2nd level support team. Your day-to-day involves ensuring smooth helpdesk operations, fostering a motivating work environment through regular feedback, and driving the continuous development of your staff. You will be responsible for analyzing and optimizing existing processes to increase efficiency and service quality while promoting modern working methods. Acting as a bridge between internal departments and external data center partners, you will actively participate in the management team to evolve the IT service landscape. This role is ideal for a service-oriented leader who enjoys empowering others to think independently and is comfortable navigating change. The position is particularly attractive due to its 38-hour work week, flexible office options, and a comprehensive benefits package including 30 days of vacation plus additional time off during the holidays.
Required Skills
Education
Completed vocational training in IT (e.g., IT Specialist) or a comparable qualification; career changers with relevant drive are also considered.
Experience
- Several years of professional experience in a leadership role
- Extensive experience in team development and personnel management
- Proven track record in IT service management (ITSM) processes
- Experience in managing 1st and 2nd level support operations
- Experience collaborating with external IT service providers and partners
Languages
Additional
- Willingness to work flexible hours, including occasional evenings or weekends as required. Must provide salary expectations and earliest possible start date in the application.