Field Service Representative | Außendienstmitarbeiter:in (m/w/d)

Job Summary

As a Field Service Representative for the Municipal Job Center in Hamm, you will serve as a vital link between the agency and its clients. Your primary responsibility involves conducting on-site visits to residences and business premises to verify living conditions, assess needs for initial equipment or renovations, and investigate potential cases of benefit misuse. This role requires a balance of administrative precision and interpersonal tact, as you will be documenting findings that directly impact social security decision-making. Beyond field investigations, you will support the central service team at the information desk or via the telephone hotline. This position is ideal for individuals with a background in administration, commerce, or trades who possess strong observational skills and the ability to handle conflict professionally. Working within the public sector framework (TVöD), you will benefit from a secure workplace, flexible hours, and a meaningful social mission helping citizens in challenging life situations.