IT Support Specialist | IT-Supporter (m/w/d)

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring the seamless operation of IT infrastructure for high-profile clients. Your daily activities will involve providing 1st and 2nd level support both on-site and remotely, troubleshooting hardware and software issues, and managing client systems such as notebooks and desktops. You will play a key role in user administration within Active Directory and maintain peripheral devices including mobile hardware and printing systems. This role is ideal for a 'digital native' who enjoys working with evolving technologies and contributing to the continuous improvement of User Helpdesk (UHD) processes. The position offers a unique opportunity to work on innovative projects within a secure, permanent employment framework, supported by extensive corporate benefits and professional development paths. You will act as a critical interface between technology and users, ensuring high service quality and efficient problem resolution.