IT Support Specialist | IT-Supporter (m/w/d)

FERCHAU GmbH Niederlassung Berlin Süd

Wildau bei Königs Wusterhausen, Brandenburg, Deutschland
Published Mar 20, 2026
Full-time
No information

Job Summary

As an IT Support Specialist at FERCHAU, you will be responsible for ensuring the seamless operation of IT infrastructure for high-profile clients. Your daily activities will involve providing 1st and 2nd level support both on-site and remotely, troubleshooting hardware and software issues, and managing client systems such as notebooks and desktops. You will play a key role in user administration within Active Directory and maintain peripheral devices including mobile hardware and printing systems. This role is ideal for a 'digital native' who enjoys working with evolving technologies and contributing to the continuous improvement of User Helpdesk (UHD) processes. The position offers a unique opportunity to work on innovative projects within a secure, permanent employment framework, supported by extensive corporate benefits and professional development paths. You will act as a critical interface between technology and users, ensuring high service quality and efficient problem resolution.

Required Skills

Education

Successfully completed vocational training or retraining in the field of Information Technology (IT).

Experience

  • Professional experience in IT support and User Helpdesk environments
  • Experience in the installation and configuration of hardware and software components
  • Practical experience using ticket systems and maintaining knowledge databases
  • Proven track record in customer-oriented service and structured problem-solving

Languages

German (Fluent)English (Fluent)

Additional

  • Permanent employment contract; requires high level of service orientation and analytical working methods.