IT Support Specialist (1st Level) | 1st Level Supporter (m/w/d)
NConsult GmbH
Job Summary
As an IT Support Specialist at NConsult GmbH, you will serve as the primary point of contact for all incoming IT inquiries, acting as the first line of defense for technical challenges. Your daily responsibilities include receiving calls, documenting support tickets, and resolving software and hardware issues for both internal teams and external clients. For more complex technical hurdles, you will coordinate the escalation to 2nd level support. This role is ideal for a service-oriented professional who enjoys troubleshooting and maintaining system stability. The position offers a dynamic work environment in Frankfurt am Main with modern equipment, flexible working hours, and clear paths for professional development. It is a permanent, full-time opportunity within a motivated team that values an open corporate culture and innovative IT solutions.
Required Skills
Education
Completed vocational training in the IT field or a comparable professional qualification.
Experience
- Professional experience in IT support or customer service
- Experience in handling and documenting support tickets
- Experience working with Windows-based systems and basic networking
Languages
Additional
- The role is a full-time, permanent position based in Frankfurt am Main.
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