IT Support Specialist and IT Management Assistant | IT-Fachkraft (m/w/d) als Mitarbeiter:in im IT-Management der AGL
Hansestadt Lüneburg Bereich Personalservice
Job Summary
This full-time, permanent role involves supporting the IT management of AGL, a municipal subsidiary in Lüneburg responsible for critical infrastructure. You will be the primary point of contact for first and second-level support, handling standard software and specialized applications such as GIS, CAD, and ERP systems. Day-to-day tasks include analyzing technical issues via Jira, managing user permissions, and maintaining IT asset inventories. You will also play a key role in IT procurement and support digital transformation projects. This position is ideal for service-oriented professionals who enjoy working in a collaborative, interdisciplinary environment. The role offers the stability of the German public service (TVöD), flexible working hours with home office options, and a strong focus on work-life balance and professional development, making it an attractive opportunity for those looking to grow their technical career in a community-focused organization.
Required Skills
Education
Completed vocational training in the IT field (e.g., IT Specialist for System Integration, IT Specialist for Application Development, IT Systems Electronician, or a comparable IT-related qualification).
Experience
- Professional experience in IT support and user assistance
- Experience in handling ticket systems such as Jira
- Experience in managing specialized software applications (e.g., GIS, CAD, or ERP)
- Experience in IT procurement and inventory management is preferred
- Experience with data protection and information security standards is preferred
Languages
Additional
- The position is suitable for part-time work by individual arrangement. Candidates must be willing to undergo further training to acquire missing skills. Support for volunteer work (e.g., volunteer fire department) is actively encouraged.
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