IT All-Rounder Service Desk for O365 & Azure | 1st Level Support | IT-Allrounder (m/w/d) ServiceDesk für O365 & Azure | 1st Level Support

Job Summary

This role is for an IT All-Rounder specializing in Service Desk operations, providing crucial 1st level support for Microsoft Cloud services. The successful candidate will be responsible for assisting end-users with technical queries related to Office 365, EntraID, and other Microsoft Cloud offerings, managing user and authorization requests, and troubleshooting IT issues within managed service environments. A key aspect of the role involves creating and maintaining technical documentation. The ideal candidate will possess a strong understanding of Microsoft Cloud fundamentals, basic IT technologies, and excellent problem-solving skills. This position offers a dynamic work environment with opportunities for professional development, flexible working hours, and home office options.