IT Support Specialist for Specialized Applications and User Services | IT-Support-Mitarbeiter Fachverfahren und Benutzerservice (m/w/d)
Stadtverwaltung Augsburg Personalamt
Job Summary
This role involves providing comprehensive IT support and coordination for the Regulatory Affairs Office (Ordnungsamt). You will be responsible for the city-wide coordination of the specialized software 'WiNOWIG' and will play a key role in advancing the department's digital transformation. Day-to-day tasks include performing standard hardware and software installations, managing configurations, and maintaining essential technical documentation. As a primary point of contact for staff, you will resolve technical issues via 1st and 2nd level support, develop user manuals, and conduct training sessions on digital tools. This position is ideal for professionals who enjoy a mix of technical troubleshooting, hardware management, and user-focused service. The role offers a stable public service contract (TVöD) with a competitive salary and the opportunity to contribute to the modernization of municipal administrative processes in a collaborative environment.
Required Skills
Education
Not specified
Experience
- Professional experience in IT user support and specialized application management
- Experience in hardware maintenance and technical troubleshooting
- Experience in creating technical manuals and conducting software training for users
- Experience working within public administration or with municipal specialized procedures is preferred
Languages
Additional
- The position is graded under Entgeltgruppe 9b TVöD-VKA. Part-time employment is possible through job sharing. The role is based at the Regulatory Affairs Office (Ordnungsamt).
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