Senior IT Digital Service Manager | IT - Digital Service Manager (m/w/d) senior
Cabo Personal GmbH
Job Summary
This Senior IT Digital Service Manager role in Würzburg focuses on coordinating IT operations and driving development activities within workforce management, specifically for order control systems. You will act as a vital link between technical teams and business departments, ensuring the quality of user stories and overseeing their release into production. Day-to-day responsibilities include managing test activities, preparing software releases, and handling service management tasks like ticket analysis and coordination via ServiceNow. The position is unique for its flexible 23-hour work week, making it ideal for professionals seeking high-level responsibility with a better work-life balance. You will work within an agile environment, collaborating with the extended ASS-Netz team to maintain high service standards and system stability for regional network companies. This is a long-term, permanent placement through an established personnel agency, offering comprehensive benefits including a 30-day holiday allowance and pension schemes.
Required Skills
Education
University degree in (Business) Informatics, Computer Science, or a comparable professional qualification.
Experience
- Professional experience in IT Service Management and incident handling processes
- Proven track record in release and quality management including risk management
- Experience in coordinating IT operations and workforce management activities
- Professional background in agile software development environments
- Experience in cross-functional collaboration between IT and business departments
Languages
Additional
- Location: Würzburg; Part-time (23 hours per week); Permanent contract; Ability to work within the GVP (formerly BAP) collective bargaining framework.
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