Managed Services System Operator | System Operator (m/w/d) Managed Services
AirITSystems GmbH
Job Summary
This role is an excellent entry point for professionals passionate about IT and cybersecurity who want to grow within a modern, supportive environment. As a System Operator, you will join the Network Technologies division, serving high-profile clients in finance, healthcare, and aviation. Your day-to-day responsibilities involve monitoring managed services, handling ticket intake, and performing initial analysis and prioritization of service requests. You will be responsible for maintaining Service Level Agreements (SLAs) and ensuring smooth problem tracking within a three-shift rotation. What makes this position unique is the company's commitment to your growth; they offer extensive internal training through the AirITAcademy, allowing you to specialize in IT security, server technology, or network engineering over time. The role supports a hybrid work model, allowing for a blend of office-based and remote work, with shifts planned quarterly to ensure a manageable work-life balance.
Required Skills
Education
Completed technical vocational training (e.g., IT Specialist for System Integration, IT Systems Electronics Technician) or a comparable qualification.
Experience
- Professional experience or basic knowledge in network and server environments
- Initial experience with ticketing systems and 1st level support is preferred
- Experience in service-oriented customer communication, even in challenging situations
- Experience working within structured processes and prioritizing simultaneous tasks
Languages
Additional
- Willingness to work in a three-shift system (early, late, night shifts) is mandatory. The role is based in either Hannover-Langenhagen or Dresden with hybrid work options available.
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