IT Service and Operations Team Lead | Teamleitung IT - Service und Betrieb​ (m/w/d)

Job Summary

This role involves building and leading a specialized IT Service and Operations team to ensure the seamless performance of the company's entire IT environment. As the Team Lead, you will take full responsibility for operational IT support, technical service desk development, and the management of IT assets, contracts, and licenses. A core part of the position includes implementing and refining service processes based on COBIT and ITIL 4 frameworks to drive continuous quality improvement. You will act as a technical mentor while overseeing Microsoft-based infrastructure, including Windows 11, Microsoft 365, and server/storage systems. This position is ideal for a proactive professional with strong organizational skills who thrives on customer-oriented service delivery. The role is made attractive by a comprehensive benefits package including professional development through an internal academy, health management programs, and various financial incentives like holiday bonuses and pension subsidies.