IT Service Manager | Informatiker (m/w/d)

Job Summary

As an Onsite IT Service Manager at KHS's Hamburg location, you will take operational responsibility for IT services within a global organizational framework. Your day-to-day activities involve providing direct onsite support to employees, managing incidents and changes via a structured ticket system, and ensuring high-quality 1st and 2nd-level support in coordination with external service providers. You will be instrumental in planning and executing IT service projects while maintaining local network infrastructure and documentation. This role is ideal for a service-oriented professional who enjoys a mix of hands-on technical support and project management. Joining a world-leading manufacturer of filling and packaging systems, you will benefit from the stability of a company with over 150 years of history while working in a modern, global IT environment that encourages initiative and professional growth.