IT Support & Process Specialist | IT Support & Process Specialist (m/w/d)

Job Summary

As an IT Support & Process Specialist at RLE INTERNATIONAL, you will be the primary point of contact for technical issues, handling 1st and 2nd level support requests. Your daily routine involves managing the full lifecycle of IT tickets—from initial recording and prioritization to documentation and escalation according to SLA guidelines. Beyond troubleshooting, you will play a key role in process optimization by creating service reports and actively contributing to the improvement of internal service workflows. You will also be responsible for user permission management and access rights administration. This role is ideal for a service-oriented professional with strong analytical skills who enjoys structured problem-solving. The position offers the stability of a permanent contract within a globally recognized engineering and technology group that serves the international automotive industry, providing a professional environment where technical expertise and process quality are highly valued.