Customer Service Implementation Specialist | Implementation Specialist Customer Service (m/w/d) Projektmanagement und Prozessoptimierung

Job Summary

As a Customer Service Implementation Specialist, you will drive cross-departmental digitalization projects and play a key role in reorganizing customer service operations. Your daily activities will involve optimizing and automating workflows, planning and executing projects in collaboration with various departments, and ensuring methodical project delivery regarding time, cost, and quality. You will act as a vital bridge between business units and IT, translating complex requirements into actionable specifications. This role is ideal for professionals who enjoy process analysis and standardizing implementation methods. The position offers a unique blend of strategic conceptual work and hands-on operational support within an international environment. You will have the opportunity to influence customer experience directly while utilizing modern CRM and ERP tools to enhance organizational efficiency.