IT Service and Requirements Manager | Wirtschaftsinformatiker (m/w/d)

Job Summary

The Federal Agency for Cartography and Geodesy (BKG) is seeking two IT Service and Requirements Managers to join their IT Management team in Frankfurt or Leipzig. In this role, you will be responsible for the end-to-end coordination of IT service requests, including prioritization and escalation management. You will play a pivotal role in maintaining the service catalog, ensuring quality assurance, and acting as a central interface between technical departments, IT operations, and external service providers. A key highlight of this position is the opportunity to help build an Enterprise Service Management (ESM) system using 'Matrix42' to automate service processes. This role is ideal for professionals who enjoy structured process optimization according to ITIL standards and want to contribute to critical public infrastructure projects. The position offers a highly attractive benefits package including flexible working hours without core times, mobile work options, and comprehensive support for relocation and childcare, making it a stable and employee-friendly career choice within the German public service.