IT Support Technician | IT-Support Techniker (m/w/d) - 190326-1-FFM
BFI Informationssysteme GmbH
Job Summary
This role involves providing comprehensive on-site and remote technical support within a modern 'Techlounge' environment in Frankfurt. As an IT Support Technician, you will be the first point of contact for users, handling hardware and software issues across a diverse ecosystem including Windows, macOS, and iOS devices. Day-to-day tasks include managing tickets, performing error analysis, and assisting with software installations and VDI solutions like Citrix. You will also handle client administration tasks within Wintel environments and manage mobile devices. This position is particularly attractive for those looking to gain experience in complex project environments with a well-established IT service provider. The role offers above-tariff fixed monthly salaries, individual professional development opportunities, and the potential for permanent placement at the client site, making it an excellent opportunity for both experienced professionals and motivated career changers.
Required Skills
Education
Completed IT vocational training (e.g., IT Specialist / Fachinformatiker) or a comparable qualification.
Experience
- Professional experience in IT support, ideally in a 1st-level or helpdesk environment
- Experience in handling common operating systems including Windows, macOS, and iOS
- Experience with Active Directory administration such as user management and permissions
- Experience in the setup and support of mobile end devices
- Experience with structured error analysis and documentation
Languages
Additional
- The role requires on-site presence at the Techlounge in Frankfurt am Main. Candidates must provide availability and salary expectations.
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