Technical Customer Support Consultant – Siemens PLM/CAD | Technischer Kundenberater – Customer Service Siemens PLM/CAD (w/m/d)

Job Summary

In this role, you will serve as the primary technical contact for customers utilizing Siemens PLM software, with a specific focus on Solid Edge. Your daily responsibilities include managing the lifecycle of support tickets—from initial documentation and analysis to prioritization and resolution. You will provide active assistance via telephone, utilizing existing documentation to solve technical issues and coordinating complex cases with specialized departments. Beyond troubleshooting, you will be responsible for the end-to-end software lifecycle at the client site, including installation, configuration, and commissioning. This position is ideal for technical professionals who enjoy problem-solving and client interaction. The role offers high flexibility with mobile work options, 'workation' opportunities, and a dedicated 'buddy' system for onboarding, making it an attractive choice for those seeking a modern, supportive work environment that values professional development through their internal academy.