1st Level IT Supporter | 1st Level Supporter (m/w/d)

Job Summary

As a 1st Level IT Supporter, you will be the initial point of contact for all IT-related inquiries, providing essential technical assistance to customers and internal teams. Your daily tasks will involve promptly addressing IT requests, resolving software and hardware issues, and meticulously documenting all support tickets. You will also be responsible for escalating complex problems to the 2nd Level Support team. This role requires strong communication skills, a helpful demeanor, and a solution-oriented mindset to ensure smooth IT operations. The position offers a dynamic work environment, opportunities for professional development, and a supportive team culture, making it an attractive entry point into IT support.