System Engineer | System Engineer (w/m/d)
SIV.AG - Service für Informationsverarbeitung AG
Job Summary
As a System Engineer at the Harris Group, you will play a critical role in maintaining and optimizing technical operations within a leading international industry software provider. Your day-to-day responsibilities involve analyzing and resolving technical malfunctions received via calls, tickets, and emails, while ensuring high-quality solutions and documentation. You will take ownership of hardware asset management, including the lifecycle management of IT equipment, and the configuration of workplace hardware like laptops and peripherals. This role is ideal for a proactive professional who enjoys structured problem-solving and process optimization. What makes this position particularly attractive is the 'Remote DACH' flexibility, allowing for a modern work-life balance within a stable, growing corporate group. You will benefit from a collaborative environment that prioritizes mental health, professional development, and long-term career growth through structured training and comprehensive benefits.
Required Skills
Education
Degree or vocational training in Computer Science, Information Technology, or equivalent practical experience.
Experience
- At least 3 years of experience in technical support or a systems environment
- Professional experience in handling ticket systems and structured documentation
- Proven experience in hardware lifecycle management and inventory
- Experience in analyzing and resolving technical malfunctions of medium complexity
Languages
Additional
- The role is fully remote within the DACH region (Germany, Austria, Switzerland). Candidates must be able to work full-time on a permanent contract.
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